IT Help Desk Specialist
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Who We Are
Cie Digital Labs (CDL) is a hybrid interactive development firm and technology startup studio that creates leading- edge digital solutions, serves as an innovation lab for prominent global brands, and acts as a platform to develop ideas and turn them into new technology ventures. We blend Silicon Valley know-how, startup dynamism and speed with the business maturity of serial entrepreneurs, seasoned venture capitalists, and Fortune 500 executives. CDL’s unique hybrid model enables the company to identify new opportunities that CDL’s startup studio incubates, develops, and accelerates into new products and companies. The leadership team at CDL collectively has played key leadership roles at a multitude of successful startups including Overture (acquired by Yahoo!), Internet Brands (acquired by KKR), Nativo, StyleHaul (acquired by RTL Group), and Cie Games (acquired by Glu Mobile). Visit www.ciedigital.com to learn more.
Who You Are
All of your friends call you to solve their technical issues. You are the first to know about the next Apple or Google product. You salivate at an opportunity to solve complex problems. As an IT Help Desk Specialist at Cie Digital Labs you will provide Tier 1 support for computer hardware, mobile devices, printers, applications, internet access, and VoIP phones. You will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required. You are focused, results-oriented, and a resourceful problem solver. You thrive when working at a rapid pace in a creative environment.
What You’ll Do
- Respond to and diagnose problems through discussion with Cie Digital staff ensuring a timely process through which problems are controlled and performing post resolution follow-ups to service desk tickets
- Respond to telephone calls, email and personnel requests for technical support
- Administer and maintain end user accounts, permissions, and access rights
- Perform system builds, backups, and recovery
- Provide recommendations for improving IT services or products
- Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery
- Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services
What You Need to Succeed
- You must be self-motivated, driven, and passionate about technology.
- You must have at least 6 months of prior customer service experience.
- Excellent teamwork skills with an ability to get the work done with minimal supervision
- Possess ability to multitask and reprioritize tasks.
- Must be familiar with Apple devices, systems, and OS.
- Must have an understanding of the OSI layers
What We Offer
At Cie Digital Labs, we’re looking for fun, bright, independent, self-motivated, and experienced people who have a passion for building disruptive technology. Our compensation packages consist of salary, profit share, and equity. We offer a full suite of benefits.
- Competitive salary: Based on experience and performance.
- Health/Benefits: Medical, Dental, Visual, Life, Paid Vacation and a 401k matched.
- The Right Gear: All the bells and whistles you need to drive results.
- The Right Culture: Frequent team events and friendly competition. Yeah, we love ping pong too. Tourney day is right around the corner...
- Free Food/Drinks: Catered lunches, stocked pantries, fridges and unlimited coffee.
- Fitness: There’s an outfitted gym at your disposal.
- Location: With new offices in Irvine, CA, our beautiful open work space offers stocked fridges, snacks and is in a building with a gym for employees, free parking, and game room!
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