IT Help Desk Intern

| Greater LA Area
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Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world. As an IT Help Desk Intern, you will help own the internal IT help desk function for our rapidly growing team. You will identify opportunities to enhance the end user experience, manage workflow in the ticketing system, and provide escalation support to maximize stakeholder satisfaction.




In this roll you will:

  • Ensure outstanding technical service to all external and internal customers
  • Help oversee requests, incidents and problems, and determine root cause of issues and communicate appropriately to internal and external stakeholders
  • Deliver hardware and software support, including the installation of new software and updates when required
  • Assist in managing the relationship of all IT suppliers, vendors, consultants, and other experts
  • Forecast IT requirements

What we're looking for:

  • Must be currently enrolled in a full-time degree program pursuing a BS/BA, MS, or PhD in a related technical field with a graduation date no earlier than December 2017
  • Must be able to work between 8-20 hours per week
  • Prior internship experience and/or a relevant project list
  • Fundamental knowledge of OS principles
  • Basic networking knowledge
  • Basic understanding of software development lifecycle (how it’s built, run, and deployed)
  • Basic troubleshooting across across different platforms (MacOS, Linux and Windows)
  • Basic Enterprise level processes and procedures (security, escalation path)

What's in it for you:

  • Be a part of an early stage startup with incredible growth opportunities
  • Unlimited vacation and flexible working hours
  • Daily catered lunches, endless snack supply, kombucha, cold brew and a variety of beers and wine on tap
  • Basketball court, ping pong, yoga and fitness classes, and many other fun activities
  • Holiday celebrations, beach parties, happy hours and more
  • Fully customized computer equipment to fit your needs
  • Amazing office space within walking distance to bars, restaurants and more
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Location

Tinder has offices in Los Angeles, San Francisco, and Palo Alto.

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