Responsibilities:

• Manage the deployment, configuration, monitoring, maintenance, upgrade, and support of all IT systems, including servers, network and telecom equipment, Macs/PCs, operating systems, hardware, software, and peripherals.
• Monitor and respond quickly and effectively to requests received through the IT Help Desk Ticketing System; manage trouble tickets assigned to the queue and process first-in first-out based on priority
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Provide on-call support for emergencies (i.e. phone system is down, AD service is down, VPN is down, etc)
• Monitor/maintain/backup our shared/local drive
• Assist in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure
• Manage Mac/PC setup and deployment for new employees using standard hardware and software; assist with on-boarding of new users; assign users and computers to proper groups
• Install, test and configure new workstations, peripheral equipment (printers, phones, etc) and software
• Maintain inventory of all equipment, software and software licenses
• Perform timely workstation hardware and software upgrades as required
• Document and log all issues and internal procedures