Head of Customer Acquisition

| Marina Del Rey & Playa Vista
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 Winc is looking for a VP / Director of Customer Acquisition. Winc, the leading wine subscription and fastest growing winemaker in the US, is looking for a sharp and experienced leader to head our customer acquisition efforts. This role will report to the CMO.
 
What you’ll do:
  • Develop forward-looking customer acquisition strategy for Winc in conjunction with the exec team; direct the company’s resource allocation efforts to achieve its growth goals
  • Run the P&L of all customer acquisition channels; manage an 8-figure annual budget and drive ROI & customer quality across a wide swath of digital and offline channels
  • Develop the company’s viewpoint on channel attribution and appropriate ways to measure performance of channels
  • Grow Winc’s already successful customer referral program to drive maximum ROI for our marketing efforts
  • Build and run an always-on testing agenda to develop new sources of customer growth
  • Own the customer conversion funnel for all channels for the company; develop and run a robust testing agenda to maximize conversion volume and quality
  • Partner with the creative team to run an always-on creative testing agenda across all channels; lead the effort on providing data-based answers to messaging and creative questions
  • Partner with the engineering team and be their primary business client to build a marketing tech stack for the business
  • Lead and coach our customer acquisition team to accomplish all the above; maintain and adapt our roster of agencies
 
What the role needs:
  • Several years of experience managing a broad set of customer acquisition channels, both digital and offline
  • Razor-sharp analytical capability; unbiased and clean analyses; rigorous data-driven decision making
  • Customer empathy and the ability to walk in the shoes of the consumer to drive creative and messaging strategy for channels
  • Deep understanding of the marketing tech stack, and the ability to dig in with engineering on tech setup, data, vendor tags & pixels, etc.
  • Ability to create and implement scalable processes across teams
  • Established set of relationships in the marketing space across vendors, agencies, and partners
  • Clean and concise verbal/written communication and inclination to work with all teams in the company
  • A few years of experience leading and coaching teams
 
What we look for in all hires:
  • Customer-centric: you go above and beyond by putting yourself in the customer’s shoes to solve problems

  • Having a true start-up attitude: you are a self-starter that creates value, takes ownership, and don’t need to be told what to do every step of the way

  • Naturally embodying our Core Values: you can push, challenge, and question what we do to drive improvement (respectfully, of course); you enjoy the ride and help us do the same; you thrive in transparent organizations and want to collaborate across teams

 
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Location

5340 Alla Rd, Los Angeles, CA 90066

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