Loot Crate was founded in 2012 around a simple idea: put the awesomeness of Comic-Con in a box. Today, we ship some of the coolest geek, gaming, and pop-culture collectibles and accessories to a subscriber base in the hundreds of thousands (with no signs of slowing down) making us one of the top subscription box services in the world! We’ve assembled an amazing team of passionate, ambitious, impossibly nerdy people who cultivate our amazing fan community, provide support of the highest caliber, and generally just sit there radiating niceness. We’re always on the lookout for fun, hard-working new people to join our team and make Loot Crate even better.

THE ROLE:

As the Director, Customer Lifecycle Management, you are an intellectually curious self-starter who will be responsible for managing our customer’s journey from onboarding to retention. You relish the opportunity to work directly on large-scale campaigns within CLM channels against the backdrop of a high growth company that was bootstrapped to over $150 million in revenue and continues to expand aggressively across products and geographies.

WHAT YOU'LL DO:

WHAT DEFINES SUCCESS:

QUALIFICATIONS NEEDED:

• Bachelor's Degree in Business, Economics, Marketing, Finance or related fields; MBA preferred
• 5+ professional experience in B2C digital marketing, management consulting, consumer product goods, and/or retail ecommerce
• Applied quantitative experience, including excellent understanding of investment / finance / economic concepts like the trade-off between risk & return, diminishing returns, levers impacting ROI, and key metrics for subscription businesses such as Customer Lifetime Value, Churn, & cohort analyses
• Proven results in a fast-paced environment
• Ability to communicate effectively across different departments