StartEngine is the leading equity crowdfunding platform that helps entrepreneurs achieve their dreams. Based in Santa Monica, the company was created in 2013 by Howard Marks, co-founder of Activision, and Ron Miller. This is a rare opportunity to work in fast-paced environment among the most dynamic entrepreneurs in the country.

The Customer Success Manager is responsible for driving customer success outcomes. This individual will lead initiatives to provide outstanding service to all customers, both issuers and investors.

Responsibilities:

• Respond to customer inquiries and problem solving issues in a professional and effective fashion.

• Oversee customer issues and ensure effective and long-term problem resolution.

• Implement procedures pertinent to the effective and efficient operation of the Customer Service Department.

• Maintain in-depth working knowledge of the company’s systems and processes.

• Conduct email and telephone consults with founders and their teams to qualify, create interest and close.

• Send agreements, receive signatures and support customers in the capital raising process.

• Review posting agreements and related material to ensure the best interests of the company are served.

• Track and publish weekly reports of quantitative data.