POSITION: Customer Success Manager
REPORTING TO: Senior Director of Customer Success

LOCATION: Los Angeles, CA

THE OPPORTUNITY

NuORDER is looking for a dynamic and diligent individual with Customer Success experience to help develop and run a program for our small business customers. This individual will be responsible for retaining a key customer base and negotiating renewals, understanding health during the customer lifecycle, and know how to appropriately identify and resolve sensitive customer issues.


Specifically…

• Develop key milestones during the customer lifecycle, and manage them to success.
• Operate as the lead point of contact for matters specific to your customers. Understand firsthand what they value and need to be successful. Ensure the timely and successful delivery of solutions according to customer need.
• Track the development and success of our customers, referencing their goals and knowing how to accurately track against them.
• Accurately capture customer feedback and translate that into product requirements.
• Spearhead renewal conversations with customers. Use insight in customer health and activity to successfully achieve renewal goals.
• Be a champion of world-class customer/client service; deliver high quality customer experience at every contact point.
• Manage a portfolio of approximately 150 customers.

REQUIREMENTS/QUALIFICATIONS/PERSONAL ATTRIBUTES

EDUCATION: BA/BS Required

• 4-5 years experience as a Customer Success Manager, preferably in the SaaS space
• Understanding of the customer lifecycle and how to manage a large volume of clients to success.
• Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial startup environment.
• Above all else, able to think beyond the status quo with a can-do attitude and an appetite for success.

WHY NuORDER?

This is a full-time permanent position with a highly competitive compensation and benefits package.
The opportunity to work with a fast-paced, entrepreneurial team revolutionizing the fashion industry.

Locations in the fashion and entertainment capitals of the world: LA, CA and New York, NY.

Be an integral part of a Company changing the way an entire industry conducts business.

THE COMPANY: 

NuORDER is the fast-growing, venture-backed startup changing the way industries do business. An enterprise-class, wholesale e-commerce application, NuORDER helps brands run their businesses in a smarter, smoother, more efficient way. NuORDER is an innovative two-way sales solution and marketplace that allows brands and retailers to conduct their wholesale business online. Eliminating the need for pen and paper, the cloud-based platform empowers brands to sell more in less time and allows retailers to make purchases more effectively. In short, NuORDER is e-commerce for wholesale.

HIGHLIGHTS:

Funded from top tier investors and industry veterans.

o Upfront Ventures (www.upfront.com)
o Greycroft Partners (www.greycroft.com)

o Creative Artists Agency

o Cowboy Ventures (www.cowboy.vc)

o Rachel Zoe (www.rachelzoe.com)

In a few short years company has scaled to working with over 800+ leading bands and over 250K registered retailers.