Evite is seeking a seasonal part-time Customer Experience Associate to join our team for the Fall and Winter season. This position is responsible for providing outstanding service to our customers through multiple channels – emails, social media and live chat. The ideal candidate is motivated, demonstrates patience and empathy, and is passionate about providing world-class service to Evite users. Excellent written and verbal communication skills are a must! 

The ideal candidate for this position will possess the following characteristics:

Customer-centric approach

Independently driven

Passionate and resourceful

Commitment to a team concept

Able to effectively work cross-functionally

Possess excellent written communication skills

Web savvy (stays abreast of latest internet and technology trends) 

Responsibilities

Serve as the initial point of contact for the resolution of user inquiries received via email, chat, social networks, and other channels, and if necessary, escalate to the appropriate person/department

Troubleshoot user issues to assist in identifying and resolving customer issues

Assist in testing new applications/products, and site releases

Support all of the Evite user initiatives (both on and offline) by engaging users thru a variety of mediums such as user discussions/forums, blogs, Facebook/Twitter, user testing, community outreach efforts, etc.

Assist with administrative or other special projects, as needed

Qualifications 

Must be solution-oriented, with a diplomatic, positive attitude while demonstrating good judgment in selecting the most effective/efficient methods and techniques for obtaining results.

Ability to work alone and independently, as well as in a team-oriented environment with co-workers, customers and others by sharing ideas and solutions in an objective, constructive and positive manner

Excellent written and verbal communication skills

Experience working with multiple operating systems and web browsers

Available for weekends, and possible weekdays, as required based on customer support volume

*This position will need to be in the office on Mondays and Tuesdays and may work from home on weekends.