Customer Development Manager

| Marina Del Rey & Playa Vista
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The Honest Company is seeking a Customer Development Manager for our e-commerce retail business! We’re looking for an outstanding sales professional with experience executing e-commerce strategies to reach our customers online. If you have experience working with a leading CPG company or e-tailer, extensive knowledge of digital marketing and e-commerce best practices, and a passion for The Honest Company’s mission to deliver safe, eco-friendly products to consumers, we’re looking for you.

What you’ll do:

  • Develop and execute Honest’s strategic sales plan for our e-commerce retailers
  • Use data to create and execute compelling e-commerce strategies to drive conversion and sales
  • Identify opportunities for efficiency, profitability, and overall improvement in key accounts
  • Identify high potential revenue opportunities through market and customer profiling
  • Develop and manage solid customer relationships with key accounts
  • Partner with Brand & Creative teams to deliver best-in-class digital content for our e-commerce customers
  • Collaborate with Digital to ensure our brand is properly SEO-optimized and our digital ad strategy is tailored to our target customer
  • Align our business and category strategies with overall growth plan
  • Lead quarterly business reviews and performance analyses
  • Work cross-functionally with internal teams to maintain brand and channel integrity across the web
  • Pioneer new opportunities online to elevate The Honest Company brand and customer experience online
  • Contribute to overall customer strategy ensuring The Honest Company’s business objectives are achieved (sales, profit, share, new item listings) 

You’ll love this job if you’re:

  • Artfully articulate. From elevator chats to boardroom meetings, you always know the best way to communicate and build strong relationships along the way
  • Numbers-driven and analytical. Data doesn’t scare you!
  • An exceptional prioritizer. You never miss a deadline and like to get things done ahead of time
  • Accountable. You reliably take ownership of your work and responsibilities
  • Quick on your feet! When problems arise, you reliably produce responses and solutions with speed
  • Calm and confident. You always maintain a friendly disposition -- even (and especially) under pressure
  • Willing and able to travel. We’ll need you to take your talents on tour!
  • Adaptable and ambitious. You will enthusiastically take on other assignments as needed to support your team!

What you’ll need: 

  • 5+ years of experience selling or project managing in an e-commerce environment
  • Extensive previous key account management responsibility
  • Demonstrated record of achievement throughout career
  • Strong knowledge of online retailer and marketplaces
  • Knowledge of and experience with syndicated data sources including IRI, Nielsen, and SPINS
  • Proficiency with MS Word, PowerPoint and Excel

Bonus points for:

  • Background in e-commerce retail
  • Background in digital media buying and planning
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Location

12130 Millennium Drive, Playa Vista , CA 90094

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