Spokeo is looking for a few awesome individuals to join our night shift Customer Care team. This position demands versatility, as we are a fast-paced environment. We are searching for people who are not just going to get the job 'done' but also go beyond the call of duty. There are often opportunities for promotion and for that reason, we look for people who show a special quality to take our department and company to the next level.

Day-to-Day Tasks Of The Position Include:

• Accurately, quickly, and efficiently handle customer contacts via phone (for billing and retention, technical troubleshooting, content questions, etc.)
• Translate technological jargon in a way that users like your parents or grandparents could easily understand.
• Take key user feedback, and quickly and concisely pass it to the appropriate department (so we can keep improving the user experience).

Desired Skills and Experience:

• A college degree or some college experience
• Retention/Sales background preferred
• Communicate pleasantly and effectively over the phone, email, and online chat
• Work both independently and with others at a high level
• Display dedication to the company and your team
• Is flexible and available to work shifts outside of normal business hours
• Stays current with all things tech

 We Provide:

• Competitive Compensation
• Medical, Dental, and Vision Benefits
• Casual Dress Code
• Free Catered Lunch
• Fully Stocked Fridge and Snacks
• Ping Pong, Foosball, and Pool
• 40 hours per week (May include weekend hours; potential shifts: 3pm-12:00am, 10pm-7am, 6pm-5am)