Billing Specialist (Zuora experience required)
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As our Billing Specialist at ChowNow, you will play a key role in the Accounting department ensuring that our financial data is accurate, timely, and consistent with the best practice financial procedures.
Help us keep pace with our fast-growing list of customers and expanding product catalogue! You’ll help turn sales into cash to keep the company’s engine revving. Specifically, you’ll process new subscriptions, amend existing subscriptions, and create new products within our billing platform. You’ll work with our AR Specialist on aging receivables. You’ll interface with our client services departments to field questions from our customers. Perhaps most importantly you’ll be vigilant about improving current processes both within the department and with other departments.
How you’ll stand out as a candidate:
We’re looking for someone who is highly-motivated and relentless in helping the accounting team meet its objectives. You can thrive in a fast paced environment where you will update client information, track and manage inventory items, process new client subscriptions, review and reconcile A/R reports, as well as track and record invoices. You have knowledge of local, state and federal laws regarding accounting, finances, and taxation.
Ideally, you have a bachelor’s degree in accounting or finance, and experience with our billing platform Zuora.
While you’ll have a solid foundation in billing at ChowNow you will learn to understand our restaurant clients’ unique needs and provide effective, result-driving solutions that are the best for them. You’ll be joining a fast-growing startup, and you’ll learn how to navigate our internal systems, see how a scaling company grows, and be a part of the exciting next chapter of ChowNow.
About the Team:
At ChowNow, we are passionate about serving the needs of over 7,500 restaurants to help them compete in an increasingly technical world. Our team works on products focused on restaurant client sand their diners (who transact over $1,000,000 daily on the ChowNow platform).
We believe positive relationships make our team able to do more with less. You will collaborate, learn, teach, and experiment with new approaches to getting big things done together.
Our team is located in the Playa Vista neighborhood and tech hub of Los Angeles — 5 minutes from both the beach and the freeways. We believe in equal opportunity for all, and you should too. We’ve been named a Best Place to Work, have been certified as a Great Place to Work, and have a whole bunch of happy employees on Glassdoor.
Within one month, you'll:
- Complete our ChowNow onboarding (Ramp Camp)
- Learn the ins and outs of ChowNow and our products
- Shadow each department for an in-depth look at how each team plays its part
- Complete training with our IT Team and one of our Accounting Team Leads to learn how to access and use all internal tools, including Google Apps, Slack, Dropbox, Salesforce, ChowNow Admin
- Learn the basic customized processes in Zuora including processing new subscriptions for both recurring and one-time products
- Familiarize yourself with the approval process for add-on subscriptions in Salesforce and the consequent actions to take in Zuora
Within three months, you'll:
- Become familiar with the intricacies of our customized processes in Zuora; amending and terminating existing subscriptions, redistributing recognized revenue per deferred revenue waterfalls, setting up new products
- Learn to identify and record failed payments per our merchant processor and reflect in Zuora
- Provide a variety of revenue reports out of Zuora
- Assist the Senior Billing Specialist in the monthly close process by reconciling variances in revenue and cash reports provided by our Bookkeeper/Controller
Within six months, you'll:
- Own several billing processes that may include Failed Payment reporting, Canadian Subscription reporting, and Refund issuance
- Be proactive in identifying billing issues or problematic accounts
- Keep current on updates to Zuora features as identified in periodic Zuora announcements by attending Webinars and reading blog updates
Joining our team has some perks:
- Competitive salary
- Ongoing training and growth opportunities
- A "best place to work" winner multiple times where we focus on creating a great employee experience
- Rock solid medical, dental, and vision plans
- Unlimited PTO; paid holidays; we expect you to work hard, but still enjoy your personal life
- Generous parental leave (primary and secondary)
- Employer contributing student loan assistance program
- Commuter benefits (including Uber Pool)
- Employee Stock Incentive Plan
- Quarterly Industry Speakers Series
- Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
- Enough freedom to spread your wings while still holding you accountable
- Fully stocked kitchen and cold brew on tap
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