About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners, the leading investors in cloud software.

If you are intelligent, humble, passionate about making a huge difference in the lives of hard-working individuals, and want to have a real, immediate impact on our firm, ServiceTitan wants to be your platform for achieving the extraordinary. You should join us.

As an Account Implementation Specialist you will become a critical member of the core team, influence the company's continued success, and help shape the future of the service industry.

Responsibilities:

• Serve as the single point of contact during a customer's onboarding/implementation process.
• Usher your customers from sign-up to success.
• Coordinate and/or implement your customers' data migrations, initial trainings, and third-party integrations.
• Oversee your customers' account ensuring that they are using use the product correctly.
• Provide on-going coaching and training sessions for your customers on product and industry best practices.
• Identify areas for improvement in the customer experience both in our product and processes.

• At least 2+ years of relevant experience preferred or Home Service Industry knowledge and experience
• Experience with ServiceTitan software a big plus
• Self-starter who thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Exceptional project management skills. Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
• Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
• Excellent problem-solver
• Team player with strong communication and organizational skills, and an ability to "roll with the punches"
• Intelligent, quick thinking, dedicated, ambitious, and fast learning
• Personable and patient with great people skills and a good sense of humor
• Familiarity with SaaS business models a plus

• Equity in one of the fastest-growing start-ups in Los Angeles
• You will have the opportunity to grow in both skill and responsibility as the company scales.
• You will work directly with the executive and management teams of the world's leading service businesses.
• Your work will matter and make a noticeable impact for your co-workers and customers.
• Flexible vacation policy, free lunch every day, snacks and munchies, team outings and many more perks